Work Order & Administrative Coordinator
- Beachwood, OH
FT Work Order Entry & Administrative Coordinator
This position is responsible for various duties relating to maintaining accurate and current resident concerns, including data entry, generating work orders, and timely communication with appropriate individuals, or entities, regarding appointment schedules, contracts, notices, the status of work order completion, and related information.
Job Duties and Essential Functions:
Responsible for vendor and resident follow-up, call-backs, resolving and rescheduling pending work orders. Proficient and comfortable with all aspects of general customer service, in addition to providing timely and relevant information to owners by phone and email; communication with owners regarding scheduling of repairs and maintenance, maintenance processes, and receiving accurate location, images and cause for concern.
Responsible for maintaining accurate, and detailed, work orders to include heavy amounts of data entry including, but not limited to, entering and updating information daily and consistently, unit information, schedule and input of work orders, completing end of day work orders, work order summary lists, and reports as appropriate.
Responsible for reviewing work orders for accuracy, preparing and inputting resident/vendor feedback and information to ensure timely work order completion and calculation.
Diplomatically handle and diffuse sensitive, difficult and disruptive situations that may arise while contending with a significantly high volume of calls, email and in-office contact.
General customer service duties to include, but not limited, to answering telephones, assisting with maintenance processes and maintenance work order scheduling, answering questions, and assisting residents and vendors.
Proactive thinking is imperative; must have the ability to independently work on concerns, or issues, that arise, through research and investigation; extreme organization required.